Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account, make a purchase, or interact with our website, we may collect personal information such as:

• Name
• Email address
• Shipping and billing address
• Payment information
• Phone number
• IP address
• Purchase history

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Browser type
• Device information
• Website usage data (e.g., pages visited, time spent on the site)

2. How We Use Your Information

2.1 To Provide Services

We use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and updates
• Manage your account

2.2 Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails and newsletters
• Inform you of special offers and new products

2.3 Improvement and Analysis

We use non-personal information to:

• Improve our website and services
• Analyze website usage patterns
• Enhance user experience

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your personal information with third-party service providers to:

• Process payments
• Handle shipping and delivery
• Provide customer support
• Conduct marketing and analytics

3.2 Legal Requirements

We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Your Rights

4.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us.

4.2 Opt-Out

You can opt-out of receiving promotional emails by following the unsubscribe instructions included in the emails or contacting us directly.

4.3 Data Deletion

You have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or business purposes.

5. Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Personalize your experience
• Track website usage
• Improve our services

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will promptly delete it.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of this document.

9. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: famkalstores@gmail.com

Phone: +971 522941543

By using our website, you consent to the terms of this privacy policy. Thank you for trusting www.upaharnepal.com with your personal information.