You will not be able to cancel your order from the website and mobile application. You have to contact customer care if you wants to cancel the order and this will subjected to the operation approval. Upaharnepal.com and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
The website www.upaharnepal.com is for the personal use of the users and you are not permitted to use the website and application for any other purpose. If case if any prohibition is noticed we deserves the rights for the suspension or termination of the users account. Only logo, advertisement, database or directory are prohibited to endorse until and unless written approval by FamKal Stores LLC.
While making the delivery if the concern delivery person is not available on the provided address or not reachable on the mobile number, the company will not be responsible of the loss. The fresh items like cake and food will not be reschedule for next delivery. For normal gift items you can reschedule once.
We does not undertake any responsibilities for the disputes in the quality or non-show during delivery, which may arise from terms of product return belonging to the vendors. We don’t have any 100% return policy but as per the goodwill the company will compensate as per individual case.
Upahar Nepal takes user satisfaction very seriously. In the case of problems with your order, please contact Upahar Nepal through our WhatsApp, email or call. We will assist you. We don’t have the refund policy after the delivery of the items but in appropriate case after the investigation by our team we will issue the partial or full refund as per the case. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.